At PARTHENICAL LLC, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a simple and hassle-free return process.
1. Return Eligibility
You may return any eligible item within 30 days of the delivery date. To be eligible for a return, items must be:
- Unused and in original condition
- In their original packaging, including tags and any accessories
2. Non-Returnable Items
Unfortunately, some items are non-returnable, including:
- Gift cards
- Items marked as final sale
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Email us at [email protected] or call us at +1 786 425 1900 to request a return authorization.
- Pack Your Return: Securely package the item(s) you wish to return in the original packaging.
- Label Your Package: Include a copy of your order confirmation and the return authorization in the package. Use a trackable shipping service for your return to ensure it arrives safely.
4. Return Shipping Costs
Customers are responsible for return shipping costs, unless the item received was defective or incorrect. In such cases, we will provide a prepaid shipping label.
5. Refund Process
Once we receive your returned item, we will inspect it and process your refund within 5-7 business days. Refunds will be issued to the original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.
6. Exchanges
If you wish to exchange an item for a different size or color, please return the original item as outlined above and place a new order for the desired item.
7. Questions or Concerns
If you have any questions about our Returns Policy or need assistance with a return, please do not hesitate to contact us at:
- Email: [email protected]
- Phone: +1 786 425 1900
- Address: 29 SE 2nd Ave, Miami, Florida 33131, United States
Thank you for choosing PARTHENICAL LLC! We appreciate your business and are here to help.